For Your Information

How long has your perspective contractor been in business?

Does the person that will be in your home have a well-established track record? Can you be sure he will be there to stand behind his warranty? SpringHouse Window & Door has been selling and servicing their customers in the Philadelphia area for more than 30 years.
 
 

Does the contractor have a sufficient amount of insurance coverage to protect you and your home?

Don’t assume. If and when you use your contractor you, the homeowner, should be named as the insured. This will be provided to you by SpringHouse Window and Door’s insurance agency, and will be issued to you at no cost.
 
 

Does your contractor provide enough in depth information about your specific job?

Each job is unique. More importantly, this is your home and your family. Is your contractor treating your job as a new, unique project, or as a cookie-cutter job, just like the family down the street or in the next town over? Is he taking time to provide you with enough comprehensive information to answer all of your questions and make you feel at ease? Is the contractor avoiding your questions, or trying to hide something? SpringHouse Window and Door will provide free consultation in your home or in our showroom and take as much time as you need to feel comfortable with us and with the products we will be installing.
 
 

What warranties are offered by your potential contractor for the labor and the materials that will be used on your job?

Be aware that there are two issues at stake when hiring a contractor: the labor and the merchandise that will be installed in your home. Ask for copies of the product warranty from the manufacturer. Are they pro-rating your purchase as time goes by? Will they cover any or all of the labor? Will your contractor be there for you if your product isn’t working the way you were told or the way you expected? SpringHouse offers you a lifetime labor warranty on all their installed projects.
 
 

Does the contractor have an actual place of business?

Is he just a phone number and a pickup truck? Can you go to his place of business and speak to a person face to face? Here-today-gone-tomorrow businesses is a frightening way to discover your contractor was nothing more than a name. SpringHouse Window and Door has real showrooms and warehouses, and real people that care about your problems in all three of our locations.
 
 

Most importantly; WHO IS INSTALLING YOUR PROJECT?

Is your contractor subcontracting your job to whoever was cheapest or available that day? Do you have a stranger in your house that is unfamiliar to your contractor? Is that person trained in the products being installed in your home? SpringHouse uses either employees or installers who have been associated with SpringHouse for many years. They install for SpringHouse every day of the week and only the products that SpringHouse Window & Door sell. If your installer is not an employee of SpringHouse he is fully vetted, trained, insured and warranted by SpringHouse Window & Door.
 
 

How long will my replacement windows last?

The longevity of your windows will be determined by the material, climate, exposure and maintenance. Marvin’s extruded aluminum exterior cladding carries a 20-year warranty against loss of adhesions, chalking and fading. Sunrise vinyl windows carry a lifetime warranty as long as you own your house, and that warranty is fully transferrable to the next owner of your house.
 
 

What will happen to the interior and exterior of my home?

The impact will be determined by the window replacement process you choose. Insert windows can be installed with little or no disruption while a full-frame replacement would require the removal and replacement of millwork. Our installers deliver a neat and professional job.
 
 

What is the difference between an insert window and a standard, full frame window?

An insert window is installed into the existing window frame. Insert replacement windows are installed without disturbing the interior trim or exterior of your home. Full frame replacement windows are appropriate when the entire window needs replacement—for example, when it’s substantially out of square or has deteriorated beyond repair. The window, including sash, frame and casing is replaced. SpringHouse Window and Door will help you decide which approach is appropriate for your home. Our installers are experts at both types of window replacement.
 
 

Additional vendors Q&A

Why should I use a Marvin Authorized Installing Retailer?

An expert Marvin Authorized Installing Retailer will discuss your replacement needs, carefully measure your project, provide options, place the order and install your windows. You receive a worry-free, professional experience and the results you expect.
 
 

Are Marvin products energy efficient?

Yes, Marvin and Sunrise offer a wide array of energy-efficiency options. You can tailor your choices to best suit your climate. Marvin and Sunrise windows and doors are available with a choice of special glass coatings, insulating gases and other options that will ensure maximum energy efficiency for your project. Virtually all Marvin and Sunrise products meet “Energy Star” standards.

“Eric and the install team were wonderful to work with, very professional, attentive, tidy, efficient and talented. A happy experience.”

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“We love our door, our neighbors love our door. The installers were great. I would never use another window or door company.”

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