The Assistant Manager supports the day-to-day leadership and performance of the Spring House showroom and team. This role helps create a welcoming, professional environment where sales and service teams thrive, and where customers receive the kind of support that earns trust and drives long-term relationships.
This individual will serve as a hands-on leader, motivating team members, driving strategic goals, resolving customer issues, and ensuring operations are in line with Spring House’s high standards.
Key responsibilities
Team & Sales Leadership
- Mentor and coach staff using structured tools such as the G.A.M.E. (Great, Assess, Match, Enrich) model
- Conduct weekly team huddles and implement monthly sales initiatives
- Foster a culture of accountability, learning, and professional growth
- Participate in recruiting, hiring, and developing top-tier talent
- Conduct regular observations and provide real-time coaching
- Partner with the Director of Operations on strategy, business development, and talent alignment
Customer Experience
- Partner with staff to ensure exceptional service at every stage of the customer journey
- Build trust through listening, follow-through, and expert problem-solving
- Handle escalated questions or concerns with grace and professionalism
- Support the team in converting inquiries into loyal customers
Operational Oversight
- Oversee daily location operations including schedules, inventory, and reporting
- Ensure accuracy of all documentation and sales-related materials
- Manage showroom readiness and ensure an organized, welcoming environment
- Recommend efficiency improvements and assist in training on internal tools or systems
Qualifications
- 3+ years of sales, retail, or service experience
- 1+ year of team leadership or coaching experience (preferred)
- Proven track record of goal achievement in sales or customer-facing roles
- Strong interpersonal, verbal, and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- PC literacy and comfort with internal software systems
- Committed to personal and professional growth, and developing others
- Embody Spring House’s values and culture in daily work
Preferred Education
- Associate’s Degree or equivalent relevant experience
- Bachelor’s Degree a plus